At Tandoori Culture, operated by Spice Fusion Pte Ltd, we take pride in serving fresh, high-quality food. To maintain safety and food standards, the following policy applies to all online orders. We are committed to delivering exceptional food and service. This return and refund policy applies to online orders and outlines the conditions under which refunds may be issued. You may be eligible for a refund if: Order Issues: Report incorrect, missing, or poor-quality items within 30 minutes of delivery. Delivery Delays: If delivery exceeds 60 minutes beyond the promised time, you may request a full or partial refund. Food Quality Issues: Contact us immediately with photo evidence if the food appears unsafe or unsatisfactory. Special Requests: Custom orders are non-refundable unless an error was made on our end. Perishable Items: No refunds if reported more than 20 minutes after delivery. Please contact us with your order number and issue details: 📧 Email: myorder@tandooriculture.com.sg 📞 Phone: +65 8804 9838 🌐 Website: www.tandooriculture.com.sg (Contact form) We will review your request and respond within 24 hours. Due to health regulations, we do not accept returns of any food items. All food sales are final. If approved, refunds will be issued to your original payment method within 3 business days. Processing times may vary depending on your bank or provider. If you have any questions, contact us at: 📧 myorder@tandooriculture.com.sgReturn and Refund Policy
1. Overview
2. Refund Eligibility
3. Non-Refundable Items
4. How to Request a Refund
5. Return Policy
6. Refund Processing Time
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📞 +65 8804 9838